Hey,
So I'm sitting preparing for my penultimate shift at my current job and it's given me a bit of time to reflect. I've worked in retail for six years and over those many years I've learnt so much and it's definitely shaped me into the pretend adult I am now (definitely not a real adult for about two weeks ;)). I've worked a steady weekend retail job since I was 16 and juggling school life, work life and a personal life.
Without this I reckon I wouldn't be half as hardworking as I am, I always did my school work to ensure I could enjoy some free time and make it to work without being super stressed. It certainly wasn't easy, working every weekend, socialising and revising was a major test of my abilities, sometimes my grades reflected this but hey look I've come out on top now. One thing I know for sure is that working taught me to be punctual, I think in six years I've been late for work about twice and this is pretty true for my social life too. You know how in a group of friends you have that one (or three in my case) who are always late? Well I'm the opposite, forever turning up on time and waiting around for the stragglers to turn up! Yes I do tell some of my friends a meeting time that's half an hour earlier than the real one...
Apart from now being super organised and super hardworking (sheesh could I blow my own trumpet any more?!), working in retail has taught me manners and the importance of how you present yourself. Sure I've been in some foul moods and whilst when I was younger I wasn't so good at hiding this at work but now I know that it's much easier to put on a smile and pretend everything's okay because believe me once you force yourself to smile everything seems that little bit brighter! Also, the way you interact with others can be so crucial to setting the tone of your day and your career, if you're pleasant and chatty to people they instantly warm to you rather than thinking you're shy or obnoxious. Having grown up a bit I now feel a lot more confident in striking up a conversation with someone at the till point, after all we're all human and a friendly chat can be the highlight of someone's day.
One thing I'd love to say retail has taught me is the value of money but alas I'm still learning this one. Ask anyone who knows me, I have a reaaaaaaally bad spending addiction. Sure, when I was in school I got paid weekly and it was nice having that extra bit of cash but once I got a taste for shopping there was no going back. Working and saving (haha trying to save) has meant that I've been able to go on some great holidays and trips and I'm super grateful for that. However, for the first year at uni I was without a term time job and boy did I feel it!! Not entirely sure how I managed to get through that (thanks parents!!!). I was still spending as if I had a job and yes things got a bit tight, so back to work it was.
I've had a range of jobs, working for a couple of major high street retailers and a little cafe and I've loved everyone of them. I've worked in some great teams, met some fabulous friends for life and learnt the importance of hard-work. Whilst I'll be super sad to say bye to retail for a 9-5 office job (eek) I'm sure when I'm old and grey I'll end up volunteering in a charity shop or something similar!
A little secret all retail workers know is that it's not "the customer's always right" it's "let the customer believe they're right even though you know how wrong they are". Boy I've dealt with some difficult customers and my tactic is to be polite and deal with the problem in a manner that's professional and shows the customer you're there to help them. In some instances this isn't the easiest but I always think if you're being helpful and polite and they don't appreciate the help, who's worse off?
Anywayyyy, I'd better finish getting ready! I'll miss the short shifts and easy hours for sure but it will be so rewarding doing a job that's going to further my career!
Peace
Ursula
Ps. Shout out to all my bosses and colleagues, past and present, thanks for everything :)
